The work is devoted to the problem of «burnout» leaders and subordinates in the civil service, service in local government.
Increasing the intensity of life, political, economic and social changes taking place in Ukraine today, the constant growth of information that is necessary to operate, impose civil servants new, more complex requirements, of course, affect the psychological health of employees rise to emotional stress, a significant amount of professional stress. One of the most difficult long-term effects of occupational stress is a syndrome of «burnout».
Purpose of work is study the nature Syndrome «burnout» and determining the characteristics of display to the fulfillment of their professional duties officers in the civil service and local government.
Specificity of civil servants is different in that they are a large number of situations with high emotional saturation and cognitive complexity of interpersonal communication, and it requires them to significantly contribute to establishing trusting relationships and the ability to manage the emotional stress of business communication.
Today the «burnout syndrome» is seen as a long-term stress response that occurs as a result of action on human chronic occupational stress medium intensity. In this regard, we consider the burnout syndrome as «professional burnout», which potentiates the deformation of the individual professional.
Burnout syndrome includes three main components: emotional exhaustion, depersonalization (cynicism) and the reduction of professional achievement.
The causes of the problem of «burnout» is often due to the fact that the profession suddenly becomes an obstacle to the development of human personality and to the fact that the person poses an inappropriate purpose. The reason may be that the activity becomes difficult or even meaningless or that the employee hated the actual process works.
Preventing and addressing the problem of «burnout» in the civil service, service in local government. Prevention strategies and overcome the problem of «professional burnout» in the civil service, service in local government should provide a system of measures for the training of civil servants effective communication styles, conflict resolution (which can be socio-psychological training, business games, etc.); organization of training courses that promote self-motivation, personal and professional development of civil servants; implementation of anti-stress programs with support groups that focus on personal adjustment self-esteem, confidence, social boldness, emotional stability and harmony by mastering psycho-physical means of self-regulation and planning professional careers.
One of the main specific features of life manager and subordinates is the diversity and complexity of the tasks they solve. The significance of the activities and experiences of the performers for the outcome of the task intensity is determined operating conditions. Extreme conditions and requirements imposed management activities to the emotional and volitional qualities and other civil servants, their individual social and psychological characteristics determine the probability of crisis and stress in life.
The development of «burnout» is always associated with the presence of intense psychological and emotional activities: intensive communication, accompanied by emotions, to receive and process large amounts of information, making responsible decisions.
Structure of burnout syndrome among civil servants syndrome similar to that of members of other professions. For civil servants, as well as for members of other professions, the most important characteristics is the health (physical and mental), professionalism and competence. A necessary condition for the development of a healthy person is the economic base, political and psychological sense of stability in the country. The study of the problem of «burnout» leaders and subordinates in the civil service, service in local government, which occurs as a result of stress and emotional burden of civil servants, development of methodological approaches to its prevention, and generally creating the appropriate conditions of civil servants will enhance professional level of public service as a whole, to bring it to the standards of the European Union, will enable Ukraine to take another step towards a strong, competitive world power.
It should be noted that the stress-free living thing just dies, but too often stay in stressful situations varying degrees of «toxic» to the human psyche. So each of us needs to determine for themselves and try to establish the level of tension that is necessary for enabling our existence.